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Faxing Instructions

If you have a document you need to fax that is in paper format (or in a format that cannot be attached to an e-mail such as a web page that you printed) you can the fax from the copier by following these steps.

1. You can fax directly by scanning the document to a new e-mail address formatted as number@fax.ridgewater.edu (i.e. 8005551212@fax.ridgewater.edu). However, you will not receive any updates if the fax is successful or not if you use this method. Note that this could be used for a user that does not have an e-mail registered at the college or a student that needs to fax as this faxing system will not work from the go.ridgewater.edu e-mail accounts.

2. PREFFERRED METHOD: Scan the document to your e-mail address from the copier, and then forward the e-mail per the “How to send a fax from your e-mail” instructions above.

1. If you are simply receiving a fax from a recipient of faxes for a specific number, you will receive a forwarded e-mail with the fax that will contain a document in PDF (Adobe Acrobat) format that you can open and read. Please print only if absolutely necessary as we are trying to cut costs and reduce paper use on campus.

2. If you are a designated person to faxes from a specific fax number, a member of the IT department will setup a folder for faxes in your Outlook as well as a rule to direct all incoming faxes to that folder. When you see that there is a new e-mail in that folder, you will need to review the e-mail and then forward it to the appropriate recipient. The incoming faxes will come from “RightFax E-mail Gateway” with the subject line starting with “A fax has arrived from remote ID……” Please note that this folder may be shared with a backup person in your department in case you are out when a fax arrives.

3. If you are a backup person to receive faxes for a specific number, a member of the IT department will grant you access to the fax folder of the primary recipient of faxes for that specific number. You will then see a fax folder listed under the name of the primary recipient in your Outlook at the bottom of your folder tree.